Call us: 1-877-558-8484 Mon - Fri 8am - 5pm pt

FAQ

-What forms of payment do you accept?
We accept Mastercard, Visa, American Express, Discover and PayPal.

-I saw a tile I love that is not on your website, can you order it for me?
This will vary by situation and largely depends on the manufacturer of the tile. Please call us at 1-877-558-8484, so that we may assist you according to your individual needs.

-Do I have to be a contractor to order from you?
No, Tile-Stones sells directly to both contractors and consumers.

-How much breakage / damage should I expect in my order?
A reasonable estimate for breakage is anywhere from 2%-3%, depending on the product. Chipped tiles can be used for cuts when installing your flooring. If breakage is above 3%, please give us a call right away at 1-877-558-8484 and we will resolve the issue.

-Do you install tile and counter tops?
Yes, Tile-Stones is a one stop shop for your flooring needs. We also make custom cabinetry; please give us a call if you would like to know more.

-What does it mean when it refers to Field Tile under the Order Product or Sample Section?
Field tile is a commonly used term to describe floor tiles that are used in the main “field” area of the room. Field tile can cover a swath of wall, floor, ceiling, or any other continuous surface. Because field tiles are installed next to one another, they do not have smoothed or glazed edges; the rougher surface makes grout adhere better. Field tile is available in a variety of materials , colors and various sizes.

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